Job Description

• Management of all aspects of guest service at the hotel Bell/Valet stand, including vehicle management, luggage handling, and guest assistance
• Escorting of guests to hotel room and explanation of room features
• Delivery of packages, suitcases, messages, amenities, in-room gifts and trunks

• Inspection and parking of guest and/or restaurant patron vehicles upon arrival and departure, following all inspection and ticketing procedures
• Security of all vehicles and vehicle keys
• Maintenance of bellstand and valet area
• Accurate management of guest service log and related forms
• Preparation for group tour arrivals, departures, and baggage handling

• Working knowledge of life safety systems (alarm and detection, sprinkler)
• Monitoring of pedestrian traffic entering or exiting the hotel, patrolling and checking public areas, work areas, and outside perimeters, making rounds of guest floors periodically during the shift, and knowing how to secure the premises
• Reporting of any safety hazards to the front desk

• Performance of light maintenance work in the absence of regular maintenance crew or houseman
• Replacement of light bulbs to rectify lighting deficiencies
• Working knowledge of guest and public space air conditioning, heating, electrical and plumbing systems

• Support of the Front Desk relating to telephone calls, directions, taxi requests, showing guest rooms, laundry services, etc.
• Support to Housepersons in maintenance of lobby, restrooms, public areas, and hallways
• Completion of set up and break down of, and servicing of meeting space as directed by General Manager
• Availability to communicate via radio at all times
• Completion of any request made by General Manager or Front Desk

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