Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.  

Primary Responsibilities:

• Support the organization’s Mission, Vision and Values
  
• Welcome clients, ascertain the purpose of their visit, check them in and direct them accordingly; maintain professional boundaries and discretion with clients and staff 
  
• Schedule client appointments, manage cancellations or rescheduling, and send appointment reminders
  
• Accurately enter client information into electronic medical record system, ensuring up-to-date records. Responsible for creating and maintaining efficient records management, documentation and filing systems that support organizational compliance needs
  
• Answer phone calls, respond to emails, and relay messages to appropriate staff members and referral partners
  
• Maintain accurate client records in client’s medical record, ensuring all appropriate forms are completed and documented appropriately
  
• Handle billing processes, accept payments, and follow appropriate billing procedures in electronic medical record
  
• Verify insurance coverage and ensure proper data is collected in order to ensure payment processing
  
• Ensure all activities comply with legal, professional, and ethical standards
  
• Ensure the security of the electronic medical record by following protocols and maintaining confidentiality
  
• Keep the reception area tidy and stocked with necessary supplies, manage the waiting area throughout the week. Maintain clean and presentable spaces within the clinic, including light housekeeping and stocking
  
• Perform clerical duties including copying, scanning, mailing, filing and transport as needed
  
• Assist with administrative projects and support various departments as needed
  
• Coordinate with site directors and leaders to ensure communication of facilities issues and needs
  
• Screen sensitive and confidential items that can be routinely handled and prepare appropriate responses or direct to appropriate party based on clinic protocols
  
• Abide by Health Insurance Portability and Accountability Act (HIPAA) guidelines associated with client privacy and documentation requests
  
• Attend all required and assigned meetings and trainings, Being punctual for work and meetings, and other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR 3+ years front desk, administrative or customer service experience 
• 2+ years of experience working in a front service desk, administrative assistant or customer service role
• 2+ years experience effectively presenting information and responding to questions from internal and external customers which includes staff, managers and clients
• 2+ years experience reading and interpreting information with the ability to share with others as needed
• 2+ years experience using a computer and standard business and other work-related software with minimal instruction
• 2+ years experience reading and understanding common terminology of the mental health field
• 2+years experience reading, interpreting, applying and modeling general information from policy and procedure manuals and other compliance-related information
• Intermediate proficiency with Microsoft products (Word, Excel, PowerPoint etc.)
• Ability to drive a car to perform and/or attend work-related functions; Employee will be reimbursed mileage according to the corporate reimbursement schedule if using a personal vehicle for work related purposes
• Position requires that employee has their own reliable transportation

Soft Skills:

• Excellent communication skills and phone etiquette
• Ability to work independently  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.  

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.  

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.  

#RPO #RED

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