Job Description
Customer Service Manager – Position Summary
Are you a dynamic leader with a passion for delivering exceptional customer experiences and driving results? We're seeking a Customer Service Manager to lead strategic initiatives, elevate performance, and enhance customer satisfaction for a trusted and respected brand. Opportunity to maximize processes, add value, and enhance operations for leaders in the booming Residential Home Services industry.
In this role, you'll bring your expertise in call center operations, analytical skills, and people-first mindset to shape and execute strategies that align with our mission and goals. You'll manage a team of 50+ Customer Service Representatives, ensuring they excel in key metrics such as average speed to answer, service levels, abandonment rates, and revenue-generating activities like appointment booking and membership sales.
This position is for someone who thrives in a fast-paced environment, balances strategic thinking with hands-on leadership, and is driven to create meaningful impact through process improvement and team development.
Customer Service Manager - Key Responsibilities
Customer Service Manager - Qualifications
Why Join Us?
You'll be at the forefront of transforming the customer experience while building and leading a best-in-class team. If you're ready to make a difference and drive growth in a collaborative and innovative environment, we want to hear from you.
Apply today to the Customer Service Manager opportunity to embark on this exciting opportunity!
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