Job Description
Client Service Rep- (BOS) Hybrid Position
Contract: Temp To Perm
Location: Boston, MA
Pay Rate: $24/hr on W2
Hybrid Schedule: The team is mostly in the office Tuesday – Thursday, working from home on Mondays and Fridays
JOB DUTIES:
Client Service
JOB DESCRIPTION
Working under direct supervision, the Client Service Representative is an entry level position responsible for monitoring client custody operations and service levels. The Client Service Representative also assists more senior team members with client conversions, reporting and analyses. 1. Client Service and Inquiry Response - Proactively respond to custody related client inquiries on a daily basis. - Work with internal departments to prioritize and resolve client requests and deliverables. 2. Technology and Innovation - Utilize relevant internal technology solutions to effectively manage client inquiries. - Introduce and familiarize clients with new technology, automation tools and products. 3. Risk Management and Control - Introduce and familiarize clients with new technology, automation tools and products. - Assist in maintaining and reporting on client service related metrics. - Participate in team based project work and audits. - Complete monthly reporting requirements. Education level and/or relevant experience(s) - BA/BS degree or equivalent work experience.
The management team is looking for someone with a positive attitude and the willingness to learn.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.
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