Program Manager - Remote Job at PSG Global Solutions, San Francisco, CA

K1VlMXJ4aEhIdFp5VXROdGtvVzFubFdmeHc9PQ==
  • PSG Global Solutions
  • San Francisco, CA

Job Description

Description We're looking for a Program Manager - Remote , working in IT (excluding Telecommunication) industry in San Francisco, California, United States . Responsibilities: Develop and implement strategies to optimize customer service operations and drive continuous improvement. Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training, and Workforce Management. Act with urgency to ensure priority items are progressed, having a bias for action and focusing on the 20% of work that will get 80% of the impact. Identify and analyze data, customer feedback, and trends to identify areas for improvement and implement corrective actions. Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations. Stay up to date on industry trends, best practices, and emerging technologies to drive innovation in CX Operations and Product. Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities. Manage cross-functional partnerships and insights from customers in French-speaking regions. Serve as the primary point of contact for escalations of customer issues from those regions. #J-18808-Ljbffr PSG Global Solutions

Job Tags

Similar Jobs

AVANTI RESTAURANT SOLUTIONS INC

School Sales Administrator Job at AVANTI RESTAURANT SOLUTIONS INC

 ...Job Description Job Description AVANTI RESTAURANT SOLUTIONS IS HIRING A SCHOOL SALES ADMINISTRATOR Are you looking for a work environment where you can collaborate with other colleagues who are genuine and have a drive to succeed? Are you able to work under pressure... 

Summerland Public School

7-12 Math Instructor Job at Summerland Public School

 ...Summerland Public School District is seeking a 7-12 math instructor for the 2024-2025 school year. A valid Nebraska certificate with appropriate endorsement or the ability to obtain one is required for this position. Additional endorsement areas of Science, SPED, or EL... 

Jobot

LANDSCAPE ARCHITECT Job at Jobot

 ...Come and join a leader in the Landscape Architecture & Design industry seeking an experienced Architect to join our team in the Treasure Coast! This Jobot Job is hosted by: Matt Desiderio Are you a fit? Easy Apply now by clicking the "Apply" buttonand sending us... 

AEG

Seasonal Merchandise Sales Associate Job at AEG

 ...Description: The Ice Flyers are seeking enthusiastic and customer-oriented individuals to join our team as Sales Associates for our pop-up merchandise stand at Cordova Mall. Responsibilities : Provide exceptional customer service and engage with mall visitors... 

Hunting Lebanese

Data Entry (Remote Job) Job at Hunting Lebanese

Job DescriptionData Entry Invoices & Receipts, Purchases & Purchase OrdersAccounting background is a plusWork from home