Remote Program Manager Registered Nurse (RN) - Government Healthcare Call Center- Program Manager Job at Valor Healthcare, Dallas, TX

K1V5enFSSkdIZEJ5VjlWdGtvVzFuMTZmeEE9PQ==
  • Valor Healthcare
  • Dallas, TX

Job Description

Remote Program Manager Registered Nurse (RN) - Government Healthcare Call Center


Description Valor Healthcare is looking for a Telehealth Registered Nurse (RN) program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL) which is a service to Military Health System (MHS) eligible beneficiaries. Position Summary The Global NAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The NAL also offers customer service and care coordination services to include, provider locator support, specified military treatment facility appointing services, urgent care referral submissions, and customized military treatment facility transfers to support the military treatment facility's capability for eligible MHS beneficiaries. The ideal candidate will have extensive experience in supervisory healthcare roles, especially in call centers or nurse triage positions with strong leadership and communication skills in implementing programs and projects. Schedule and Remote Eligibility This position is remote eligible as long as you are living in one of the US states. The schedule will be a general 40 hour work week on a day shift, Monday through Friday. Responsibilities * Program Leadership: Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills. * Program Implementation: Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed. * Formal Planning: Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked. * Performance Tracking: Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals. * Quality Assurance: Maintain the highest standards of patient care and quality assurance within the call center operations. * Regulatory Compliance: Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines. * Collaboration: Collaborate with cross-functional teams to ensure the success of healthcare programs and projects. * Ensures departmental compliance with regulatory and The Joint Commission requirements. * Assists with the hiring, training, directing, development, and evaluating of nursing staff. * Responsible for maintaining, educating, and monitoring of Call Center/Communications operations. * Acts as liaison to ensure excellent customer service by frequent and timely communication. Requirements * Minimum of 15 years of healthcare call center or nurse advice line experience. * Minimum of 5 years of supervisory or leadership nursing experience. * Bachelors degree in nursing from an accredited university required. * Active RN license in any state, commonwealth, or District of Columbia. * Master's degree in healthcare administration, business management, nursing or equivalent field preferred. * US Citizenship required. This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance. Valor Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status

Job Tags

Contract work, Day shift, Monday to Friday,

Similar Jobs

UNIVERSITY OF CENTRAL OKLAHOMA

Regular Student Clerical - Sociology, Gerontology, and Substance Abuse Studies Job at UNIVERSITY OF CENTRAL OKLAHOMA

 ...difference, ask questions, act ethically, participate, value the past, engage the present, and create the future. The Department of Sociology, Gerontology, and Substance Abuse Studies offers personalized classes with the opportunity to engage in thought-provoking and... 

Mosaic

LPN (Licensed Practical Nurse/LVN) Job at Mosaic

 ...constant on your to-do list youll LOVE working with a team that puts people first. Mosaic is looking for a Licensed Practical Nurse (LPN) to join our team! In this role, you will provide health care to individuals receiving services in the homes by scheduling... 

Crunch Fitness - CR Holdings

Yoga Instructor Job at Crunch Fitness - CR Holdings

 ...Job Description Job Description Yoga Instructor Here We GROW Again! Are you a potential Yoga Instructor and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With 70+ locations currently... 

Private Investigator Northumberland

M&A PRIVATE EQUITY ASSOCIATE (2538) Job at Private Investigator Northumberland

Our client is seeking an NDA Attorney to join their M&A Private Equity team in either NY or DC. The ideal candidate will have at least two years of M&A experience and strong interpersonal skills, as this is a client-facing role with frequent direct client contact. The... 

Daily Jobs

Office Assistant Position Job at Daily Jobs

 ...A can-do attitude and readiness to gain new knowledge. No experience necessary - this is an junior position! We offer extensive preparation...  ..., including remote data entry clerks administrative assistants receptionists sales assistants customer service agents warehouse...